Privacy Policy
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This privacy policy is divided into the following sections:
Who we are
Our website
Our collection and use of your personal information
Transfer of your information out of the UK and EEA
Cookies and similar technologies
Marketing
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us
Do you need extra help?
Who we are
We are The Hub for Social Media Managers Ltd, and for more information see www.thetwolauras.com
We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.
We are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our website
This privacy policy relates to your use of our website www.thetwolauras.com
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and social media sites and/or complete customer surveys.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information can include:
your name, address and contact details
date of birth
bank account and payment details
details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you
your account details, such as username, login details
We use this personal information to:
create and manage your relationship with us
verify your identity
provide goods and services to you
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
This website is not intended for use by children, and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
Consent: where you have given us clear consent for us to process your personal information for a specific purpose
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
We routinely share categories of personal data such as your name with;
Stripe
Paypal
Thrivecart
Searchie
ActiveCampaign
Airtable
Google Analytics
Slack
WordPress Stats
Meta Events Manager
Pinterest
Zapier
Microsoft Clarity
ManyChat
CloudFlare
TypeForm
Fillout
We have data processing agreements in place with all our service providers, and where appropriate, conduct Data Protection Impact Assessments (DPIAs) to ensure your data is protected.
This data sharing enables them to provide services to us and you, and we will not at any time use your data for any third-party marketing.
We may also share your data with third parties to whom we may choose to provide professional and other subcontracting services.
We require all third parties to respect the security of your personal data in the same way as set out in this privacy policy.
Some of those third-party recipients may be based outside the United Kingdom and European Economic Area
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We require you to provide your name, address, and email address to enable us to provide our services to you and formalise a contract between us, amongst other reasons. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. If you request deletion, we will securely delete your data unless we are legally required to retain it for specific reasons.
Transfer of your information out of the UK and EEA
We may transfer your personal information to the following, which are located outside the United Kingdom (UK) and European Economic Area (EEA). If you would like further information, please contact (see ‘How to contact us’ below).
Cookies and other tracking technologies
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
You can change your cookie preferences any time by clicking the Cookie settings button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Marketing
We would like to send you information about our products and services, news, training and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you download our products, buy our services.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at hello@thetwolauras.com
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Under the General Data Protection Regulations, you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations
object at any time to the processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals' rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email, call or write to us
let us have enough information to identify you,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Additional rights for California residents (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These may include the right to:
Request access to the personal information we hold about you
Request that we delete your personal information
Opt out of the sale or sharing of your personal information
Correct inaccurate personal information
Limit the use and disclosure of sensitive personal information
We do not sell or share your personal information for commercial purposes. If you would like to exercise any of your rights under CCPA/CPRA, please email us at hello@thetwolauras.com.
Changes to this privacy policy
This privacy policy was last updated in May 2025.
We may change this privacy policy from time to time, and when we do we will inform you via our website.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to hello@thetwolauras.com
Do you need extra help?
If you would like this website privacy policy in another format, please contact us (see ‘How to contact us’ above).
